Cancellation & Refund Policy

We know plans change — especially with short-term rentals. Here's how cancellations and reschedules work.

Rescheduling

24+ hours before your start time: free — reschedule from your Bookings page.
Less than 24 hours before: reschedule by contacting us; a $25 short-notice fee may apply.

Cancellations

24+ hours before your start time: full refund.
12–24 hours before: 50% refund.
Less than 12 hours before, or no-show / no-access: no refund (we've already blocked the slot and dispatched the team).

If we cancel

On the rare occasion we have to cancel (severe weather, team illness), we'll notify you as early as possible, offer the next available slot, and refund any amount you've paid if you'd rather not reschedule.

Refunds

Refunds are issued back to your original payment method via Stripe and typically arrive in 5–10 business days.

Quality re-cleans

If you're not happy with a completed clean, tell us within 24 hours and we'll come back and fix it at no extra cost.